Privacy Policy - HK(EN)

Clear Corporation (hereinafter referred to as the “Company”) may collect and retain personal information, including but not limited to name, address, phone number, email address, date of birth, payment account information, purchase history, login IDs, IP addresses, device identifiers, access logs, inquiries, complaints, and other information necessary for the provision of our services. In certain cases, the Company may also handle personal numbers and specific personal information as defined under Japanese law.

The Company strictly complies with all applicable laws and regulations concerning the protection of personal information, including the Japanese Act on the Protection of Personal Information as well as the Hong Kong Personal Data (Privacy) Ordinance (Cap.486), and establishes the following policy to ensure safe and proper handling of personal data.

1 Types of Personal Information

We may collect the following categories of personal data from customers, employees, and related parties:

Name, address, telephone number, email address, gender, and date of birth
Bank account information, credit card details (processed via a payment gateway, not retained by us)
Purchase history, membership ID, IP address, device identifiers, and access logs
Inquiry and complaint records
Other information necessary for service provision

2 Purpose of Use

We will use the collected personal information for the following purposes:

To sell, deliver, and process payments for products and services
To send gifts or items on behalf of customers
To provide advertising, promotional materials, newsletters, and email marketing
To manage and conduct campaigns, surveys, events, and loyalty/affiliate programs
To provide product support and respond to inquiries
For marketing activities, statistical analysis, and service improvement
To maintain and improve systems, prevent fraud, and address malfunctions
To facilitate account or membership registration across related services
To fulfill contractual or legal obligations
For other purposes disclosed at the time of collection

We will not use personal information beyond the scope reasonably related to the stated purposes unless prior notice and consent are obtained.

3 Handling of Credit Card Information

Credit card transactions are processed through licensed payment service providers (e.g., GMO Epsilon, or equivalent in Hong Kong). The Company itself does not store any credit card details.

4 Voluntary Provision of Personal Data

The provision of personal information is voluntary; however, insufficient or inaccurate data may result in limitations, such as inability to deliver products, process transactions, or respond to inquiries.

5 Outsourcing and Third-Party Provision

The Company may entrust third-party service providers with the minimum necessary personal information required to carry out operations such as product warehousing, shipping, payment processing, printing, and system maintenance.

In Japan, such partners include couriers, warehouses, manufacturers, and settlement agencies.
In Hong Kong, similar partners may include logistics providers, payment gateways, and IT vendors.

6 Cross-Border Data Transfer (Hong Kong Compliance)

Personal data collected in Hong Kong may be transferred to Japan or other jurisdictions for storage and processing. In such cases, the Company ensures that adequate safeguards are in place in accordance with the Hong Kong Personal Data (Privacy) Ordinance, including contractual obligations to ensure equivalent levels of protection.

7 Security Measures

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, destruction, or alteration. Our website uses SSL encryption for secure communication. Access to personal information is restricted to authorized personnel only.

8 Cookies and Access Logs

Our website may use cookies and access logs to improve convenience, analyze trends, and deliver personalized services. Users may configure their browser settings to manage or reject cookies; however, this may limit certain website functions.

Third-party advertising services (including Google Ads and Criteo) may use cookies to deliver targeted advertising. Users may opt out via the respective providers’ opt-out mechanisms.

9 Access to Third-Party Sites

Our website may contain links to third-party sites. The Company is not responsible for the handling of personal information on those external sites. Please review their privacy policies separately.

10 Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, regulatory, or business changes. The latest version will always be published on our website and will apply regardless of when personal data was collected.